setomastudio web store FAQ section

We try our best to make sure that our packages get to you safe and sound. But sometimes accidents can happen and things can end up damaged. If this happens please contact us immediately! If you mail us back the broken item we will mail you back a replacement free of charge.

We accept wholesale business. If you are interested, please contact me.

►Pearl jewelry and solid gold jewelry can be customized in the shop! If you see something you like but want it in a different variation, let us know! We are happy to work with you to customize your order, from stones to chain and other variables.

►Prevent the erosion of acid. To keep the luster and color of the pearl intact. Pearl should avoid contact with acids, alkalis and chemicals, such as perfume, soap, Hair Spray, etc. Don't wear when swimming or bathing. ►Stay away from the kitchen. There are tiny pores on the surface of pearls, so it shouldn't be allowed to inhale the air's dirty material. Don't wear beautiful pearls to cook. Both steam and soot may penetrate into the pearls, making it yellow. ►Clean without water. Don't use water to clean the Pearl jewelry, water can enter the ostiole of the pearl, not only difficult to dry, but it also ferments the inside. If you sweat a lot when you wear it, wipe clean with a soft towel, , after dry naturally back into the jewelry box.

►Apply make up, hairspray, perfume, and/or lotion prior to putting on your jewelry, as they may contain chemicals that can harm your piece over time. ►For extra care, gently wipe jewelry piece with a jewelry polishing cloth to remove makeup/oils after each wear. ►We recommend storing your jewelry separately in an air-tight plastic sealed bag (included in your order) to prevent from scratching. ►With gold filled and gold plating metals, humidity is the enemy and storing in the air tight plastic sealed bag will prevent from tarnishing. ►Jewelry should also be stored away from heat and sunlight. ►Never use abrasive chemicals or products to clean your jewelry. ►Any alcohol-based products can irreparably tarnish the gold and silver plating.

Email us using the contact button on our store page and we will make sure to get back to you within 24 hours. We're here to help and answer any questions you may have.